Why wasn't my penalty lifted after its duration period ended? Please check the in-game timer showing how much time remains on your penalty. This will be displayed when you attempt to use any blocked features. Related articles What happens when I receive a penalty? Why have my fair-play points gone down? I just turned 16, but I still can't use all the chat features. Why can't I hear anything in the voice chat? I unintentionally sent a Thumbs-Up. Can I undo it?