Known Issues (The 2022/7/1 updated 13:40 JST)

Thank you for your continued support of Pokémon UNITE.

We have discovered an issue in which some Trainers are unable to claim their Preregistration Campaign rewards. We will post an update after we've learned more.
We apologize for the inconvenience.

*Please note that we are unable to respond to individual queries regarding this issue. Please continue to check this page for any updates or additional details.

2022/7/1 13:40 JST

Issue:
The Unite Club Membership benefits period may not be displayed correctly for certain users. Please note that there is a problem only with the start date of the benefits period, the end date of the period is displayed correctly.

*You can refer to the contract information on the platform you used to subscribe to your UNITE Club Membership to verify the correct benefits period information.

Platforms:
Android

Status:
Currently under investigation

2022/6/23 12:00 JST

Issue:
Certain users who are playing the Smartphone version and have their saved data linked to the Pokémon Trainers Club cannot log in to the game.

Platforms:
Android, iOS

Status:
Currently under investigation

2022/6/20 13:30 JST

Issue:
UNITE Club Membership may not be displayed correctly for specific users who subscribed through Google Play store.

Platforms:
Android

Status:
Currently under investigation
*Users affected by this issue will have their account rectified at a later date.

＊After the issue is fixed, announcement will be removed.