Pokémon UNITE
Before Contacting Us

We ask that you read the following Precautions before contacting us with a query.
Please refer to our privacy policy for more details about how we use any personal information we collect from you.

*This form cannot be used to send reports.
  For problems of this kind, please use the in-game Report feature.
*Our services are operated in English, Japanese, Simplified Chinese and Traditional Chinese only. We will not be able to reply to inquires in other languages.


* We will reply to the email address you entered, so please make sure that the email address is correct. Also, if you have specified a domain, please cancel the specification so that you can receive the email (@pokemon-support.com).
* Depending on contents of your inquiry, please be informed that it may take some time to reply back.
* Please be informed that for inquiries that we receive during Saturday, Sunday, and holiday, we may reply you after next business day or business reopening day.
* Regarding issues or troubles that occur as a whole, please note that we will inform you on our website or fixing the issue instead of replying individually.
* We confirm every inquries, however, please kindly understand that we do not reply to inquires with the following contents:

  • Opinions or requests
  • Hint and tips, setting information
  • Information which can be found in the official website, FAQ and by gameplay
  • Contents which are not announced officially
  • Contents or rumors which are written in website such as personal blog or SNS
  • Contents which are not related to Pokémon or game title that you choose