Pokémon UNITE Help Center home page
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  1. Pokémon UNITE
  2. Support Info. & FAQ

Support Info. & FAQ

  • Getting Started
    • How do I use the same save data with both the Nintendo Switch version and the Mobile version?
    • Can I stream videos of post images from the game to social media?
    • Will I still be able to receive the Nintendo Switch early download bonus Zeraora after the campaign ends?
    • (Nintendo Switch) How do I claim my early download bonus Zeraora?
    • Will the chat feature automatically become available after a player turns 16 years old? (Assuming correct birthday information has been given for the Nintendo Account in use.)
    See all 12 articles
  • Linking Accounts and Data
    • I linked the Nintendo Switch and Smartphone version but gems are missing.
    • (Mobile version) My save data isn't being displayed when I log in to the mobile version.
    • (Nintendo Switch) My save data is missing after logging into the Nintendo Switch version.
    • (Smartphone) Can save data that has been linked to only an Apple ID be accessed from an Android device?
    • (Nintendo Switch) I can't find my save data.
    See all 9 articles
  • Aeos Gems
    • Some of my Gems are missing
    • Why can't I purchase Aeos gems?
    • I purchased some Aeos gems, but they're not showing up in game.
  • UNITE Club membership
    • Can I use Additional trial Unite licenses and Trial Holowear during Ranked matches?
    • I have uninstalled (deleted) the game from my device, but I still got charged for the membership.
    • Where can I confirm whether I am subscribed to the UNITE Club membership?
    • Can multiple users receive UNITE Club membership benefits using a single Nintendo Switch?
    • How long is the UNITE Club membership valid?
    See all 15 articles
  • Battle Pass
    • My Battle Pass Prize Box dissapeared after selecting "Close" on the receiving screen.
    • Can more than 25 battle pass prize boxes be obtained at once?
    • Tell me more about battle passes.
  • In-Game Currency
    • How do Energy Rewards work in Pokémon UNITE and what is the difference between Extra-Energy Tanks and Energy Boost Tanks?
    • I am not receiving any more Aeos Coins.
    • One of my Pokémon licences cannot be used anymore
    • Tell me more about Pokémon licenses.
  • Communication Features and Etiquette
    • I unintentionally sent a Thumbs-Up. Can I undo it?
    • I am matched up with users who I have previously blocked
    • Why can't I hear anything in the voice chat?
    • I just turned 16, but I still can't use all the chat features.
    • Why can't I chat with my friend?
    See all 10 articles
  • Settings
    • Can I change my set language again once I've selected it?
    • Can I pick a different display language from the language of my device?
  • Other Issues
    • When do I recieve season rewards for ranked matches?
    • Can Holowear be obtained from energy rewards and battle missions despite not possessing the Unite License?
    • How does the Beginner Challenge work in Pokémon UNITE? How do I claim my rewards?(Crustle licence etc.)
    • Can previously obtained reward energy still be used even if the available energy rewards change?
    • My team lost even though we scored more points than the opposing team.
    See all 15 articles
  • See all sections...
Official Website Top Page Support Info. & FAQ Announcement
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