Support Info. & FAQ
-
- How do I use the same save data with both the Nintendo Switch version and the Mobile version?
- Can I stream videos of post images from the game to social media?
- Will I still be able to receive the Nintendo Switch early download bonus Zeraora after the campaign ends?
- (Nintendo Switch) How do I claim my early download bonus Zeraora?
- Will the chat feature automatically become available after a player turns 16 years old? (Assuming correct birthday information has been given for the Nintendo Account in use.)
-
- I linked the Nintendo Switch and Smartphone version but gems are missing.
- (Mobile version) My save data isn't being displayed when I log in to the mobile version.
- (Nintendo Switch) My save data is missing after logging into the Nintendo Switch version.
- (Smartphone) Can save data that has been linked to only an Apple ID be accessed from an Android device?
- (Nintendo Switch) I can't find my save data.
-
- When do I receive the Holowear of the month benefit?
- Can I use Additional trial Unite licenses and Trial Holowear during Ranked matches?
- I have uninstalled (deleted) the game from my device, but I still got charged for the membership.
- Where can I confirm whether I am subscribed to the UNITE Club membership?
- Can multiple users receive UNITE Club membership benefits using a single Nintendo Switch?
-
- I unintentionally sent a Thumbs-Up. Can I undo it?
- I am matched up with users who I have previously blocked
- Why can't I hear anything in the voice chat?
- Why wasn't my penalty lifted after its duration period ended?
- What happens when I receive a penalty?
-
- Can Holowear be obtained from energy rewards and battle missions despite not possessing the Unite License?
- How does the Beginner Challenge work in Pokémon UNITE? How do I claim my rewards?（Crustle licence etc.）
- Can previously obtained reward energy still be used even if the available energy rewards change?
- I was able to download Pokémon UNITE, but I receive a message that I cannot log in from my current region.
- (Mobile version) I can't download anything from the store.