[Nintendo Switch Version]
If purchased Aeos gems do not appear in the game, try leaving the shop and waiting a while before checking the shop again.
After a successful purchase of Aeos gems has been made, an email of receipt will be sent to the email address used for the Nintendo Account linked to the Nintendo Switch system's user. Please check whether you have received an email.
(*Be sure to check your spam folder and deleted emails.)
If you have not received an email, this means the purchase was not completed, so please try to purchase the gems again.
If you have received an email of receipt, restart the game and launch the Nintendo eShop through the in-game menu to automatically apply the Aeos gems.
If this does not resolve the issue, please contact us through the "Contact" banner below.
[Mobile Version]
■Recommended Actions
・Restart the Pokémon UNITE app.
・Restart your device.
*The method to close an app or restart your device may vary depending on your device.
*When attempting to restart the app or your device, make sure you have a good network connection.
If the above steps do not resolve the issue, you will not be able to confirm the purchase in the app. Please check your purchase history in your device's settings, the App Store, or Google Play.
*If you have made multiple purchases on the same day, make sure to check all purchases made on the relevant date.
[If you completed the purchase on your device's app store]
Your purchase may have been canceled while it was being processed. Please follow these steps to try and restart the purchase process.
■Recommended Actions
1. Restart the Pokémon UNITE app.
2. Restart your device.
*The method to close an app or restart your device may vary depending on your device.
*When attempting to restart the app or your device, make sure you have a good network connection.
[If the purchase was not completed]
The purchase will automatically be canceled. You will not be charged for the items you were trying to purchase, and will be able to try again.
Warning
*Aeos gems purchased for the Nintendo Switch version will not be reflected in the mobile version. Aeos gems purchased on the Nintendo Switch can only be used in the Nintendo Switch version.
*Aeos gems purchased for the mobile version will not be reflected in the Nintendo Switch version. Aeos gems purchased on a mobile can only be used in the mobile version.